TurnKey Linux Virtual Appliance Library

OTRS

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Ticket Request System

OTRS is a Ticket Request System (also well known as trouble ticket system) with many features to manage customer telephone calls and e-mails. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries.

Stable version: 13.0 (changelog)

This appliance includes all the standard features in TurnKey Core, and on top of that:

  • OTRS configurations:
    • Installed from package management.
    • Includes spell checking and documentation.
  • SSL support out of the box.
  • Includes TurnKey web control panel (convenience).
  • Postfix MTA (bound to localhost) to allow sending of email (e.g., password recovery).
  • Webmin modules for configuring Apache2, MySQL, Postfix and Procmail

Customer registration requires valid networking configuration (email support).

Credentials (passwords set at first boot):

  • Webmin, Webshell, SSH, MySQL: username root
  • OTRS: username admin